FAQ

Customer service :

PHMsaintsperes.com customer service team is available from Monday to Friday, 10:30 AM to 6:00PM.

We will be happy to assist you with:
Size and fit advice
Detailed product information
Delivery questions
Exchange and return queries
Placing orders

Email info@PHMsaintsperes.com / Phone: + 33 (0)967184728

How do I make a purchase?

Shopping on PHMsaintsperes.com is easy:
In the ESHOP, you can select between the sections SNEAKERS, ACCESSORIES,GROOMING / GOODS, BOOKS , links.
Once you have found an item, choose your size and click on the ‘ADD TO BAG’ button on the product page.
Review the items in your shopping bag by clicking the icon “BAG” on the right of the page.
Click on “Checkout” to complete your order.

Do I need to set up an account to place an order?

You can shop at PHMsaintsperes.com without creating an account.

However, register with us for free and you’ll be able to enjoy the following options:
– Track your orders and review past purchases
– Request a return or exchange directly from your account
– Add sold out items and products you love to your Wish List and get an automatic warning when the items are back in stock.
– Select your favorite products and share them with your friends and family. You can also print your shopping list and take it everywhere with you!
– Save your addresses and card details so you can shop even quicker next time.

In order to register with us, click on the icon ” Account” and then click on « Create your account »

Enter your personal details including your email address, first name, family name and choose a password. Please re enter your password in order to complete your registration.

Select your country and click on « Register » to complete the registration

Which countries does PHMsaintsperes.com ship to ?

We are shipping worldwide to more than 170 countries.

We offer several options for the delivery of your orders :

Delivery to Paris:

PARIS EXPRESS : same day delivery between 1:00PM and 5:00PM for orders placed before noon
UPS : delivery in 24H
Colissimo : delivery by La Poste in 48H

Delivery to France:

Colissimo : delivery by French Post in 48H

International delivery:

Europe : delivery in 24H by DHL. Minimum charge : 15€
New York : delivery in 24H by UPS. Minimum charge : 15€
North America : delivery in 48H by UPS. Minimum charge : 17€
South America: delivery in 48H to 72H by UPS. Minimum charge : 20€
Asia and Pacific: delivery in 48H to 72H by UPS. Minimum charge : 17€
Africa : delivery in 72H par UPS. Minimum charge : 25€

Depending on the category of products, orders can also be shipped by FEDEX.

If you have not recieved a tracking number for your order after 3 business days, please contact our Customer Service.

When will my order be shipped?

Usually, your order will be shipped on the next business day after your order has been confirmed.
Items offered as pre order will be shipped later, as soon as they become available.

How do I track my order ?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by My orders

What are the options for the payment?

We accept the following credit cards: CB, Visa, MasterCard, American Express. All payments are processed through a secure checkout system provided by Paypal.
The option of paying by wire bank transfer is offered and is recommended for orders above 3000€. Please note however that the process of your order will be submitted to the delay of transfer (48H to 72H).

How safe is it to enter my credit card details ?

To help ensure that your shopping experience is safe, simple, and secure, PHMsaintsperes.com uses Secure Socket Layer (SSL) technology.

How much duties and taxes will I have to pay ?

If your order is being shipped within the European Union, the prices are calculated taxes included and there will be no extra charge.
If your order is being shipped outside the European Union, the prices will automatically be calculated without taxes, and the taxes and customs duties will have to be paid by the recipient upon delivery of your order.
The customs duties are different for each country, please contact your local customs office for more information.

Are the products authentic?

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.

How do I return and item ?

Making a return or exchange is easy. Just make sure you request a Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 14 days after you received your parcel.

Sign into your account and under My Orders, select the order number related the items you would like to return.

Click on the CREATE A RETURN/EXCHANGE button and choose the reason why you want to send your item(s) back. If an item is faulty, please provide details why.

If you’d like to exchange an item because the fit isn’t right, choose the replacement size.

To request a refund, select how you would like to be credited. This needs to match the original payment method used. Please note, store credit is valid for three months from issue date.

Check the box to agree with our Return Policy. You will then receive an email containing your RMA number.

The adress for returning an item is :

PHM saints peres Warehouse
50, rue des Saints-Peres
75007 Paris
France
Phone: + 33 1 42 84 47 28

You can also drop the package at PHM saints peres, 50 rue des Saints-Peres, 75007 Paris, with a copy of your eshop invoice.

Our policy

Items should be returned new, unused, and with designer garment tags still attached. Please note that beauty products, unwrapped high tech products and items on sale can not be returned.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
When provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
All items returned should have a Return Merchandise Authorization (RMA) number.

When will the refund clear on my account?

Your refund will either be issued via the same way than the means of payment used to place the order, or as a PHM saints peres store credit.

Shipping costs will not be refunded, unless your items are faulty.

Please note that it can take up to 7 business days for the refund to appear in your account.

 

PHM SAINTS PERES

50 RUE DES SAINTS-PERES
75006 PARIS
INFO@PHMSAINTSPERES.COM
+ 33 (0)967184728
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POPandPARTNERS
12, RUE DE CASTIGLIONE
75001 PARIS, FRANCE
CONTACT@POPANDPARTNERS.COM
+33 1 44 54 03 47

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